Are you saying you don't see any "You have entered the wrong details" message? Normally that would be a red alert message bar near the top of the page or within the Login Form itself. Did this suddenly start occurring, and how new is the site - have you been able to previously login?
First try https://docs.joomla.org/How_do_you_reco ... assword%3F and reset the Super User Password (that is, you are trying to log on only as a super user, correct?).
Can you log in from the front-end with the same login credentials or does it exhibit the same behavior?
Can you install Joomla 5 since that is the latest and current version; Joomla 4 will be out of support in 2 months. (Oct 2024), except for 12 months of critical security updates.
Could you post the Forum Post Assistant (FPA) report, see the utility linked at top of this forum, red box under Forum Rules. Download the script, copy it into your folder containing the Joomla files, run it in your browser; follow the instructions and copy-paste the resulting BBCode to this forum.
First try https://docs.joomla.org/How_do_you_reco ... assword%3F and reset the Super User Password (that is, you are trying to log on only as a super user, correct?).
Can you log in from the front-end with the same login credentials or does it exhibit the same behavior?
Can you install Joomla 5 since that is the latest and current version; Joomla 4 will be out of support in 2 months. (Oct 2024), except for 12 months of critical security updates.
Could you post the Forum Post Assistant (FPA) report, see the utility linked at top of this forum, red box under Forum Rules. Download the script, copy it into your folder containing the Joomla files, run it in your browser; follow the instructions and copy-paste the resulting BBCode to this forum.
Statistics: Posted by AMurray — Wed Aug 14, 2024 9:46 pm